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ANSWERS TO YOUR QUESTIONS


Order & Payment Information

Which payment options are available for purchasing a Madd Capp game?
We accept MC, Visa, Discover, AmEx, PayPal, and ShopPay.
Can I cancel my order?
No. Once the order has been placed online, we begin the shipping & billing process immediately. You can return your product and we will refund you for your purchase. Please allow 2-3 weeks for refund to arrive.
Do you have any coupon codes or discounts available?
Sign up for our email list to stay in the loop!
When will my credit card be charged?
Your credit card will be charged immediately after the online transaction.
What will the charge look like on my credit card statement?
Look for a charge by e11even, LLC (Madd Capp's corporate name) to appear on your credit card statement.
Is there sales tax when purchasing a Madd Capp game?
Because Madd Capp is headquartered in Connecticut, we are required to collect sales tax from Connecticut billing addresses.

Shipping Information

What are Madd Capp's shipping policies?
We ship most orders within 24 to 48 hours of receipt from our warehouse in Frostburg, Maryland. (Note that there may be delays due to COVID-19.)
How can I return or exchange a Madd Capp product?
For more information on returns and replacements, please visit our Return Policy page.
My item arrived damaged. What do I do?
Call 1-855-2Go-Madd. We will pay for shipping to have item returned and will replace the damaged product at no additional cost.

Retailers

I'd like to become a retailer for Madd Capp Games.
We'd love for you to join the maddness! Please contact us at orderinfo@maddcappgames.com for more information.