ANSWERS TO YOUR QUESTIONS
Order & Payment Information
WHICH PAYMENT OPTIONS ARE AVAILABLE FOR PURCHASING A Madd Capp GAME?
We accept MC, Visa, Discover, AmEx, PayPal, and ShopPay.
CAN I CANCEL MY ORDER?
Yes, if you reach us before we process the order. Call us at 855-2Go-Madd (855-246-6233) or email us at email@example.com -- if the order hasn't reached fulfillment, we're happy to cancel it. If it's already being processed or out for shipment, you can return your order, and we'll refund you for your purchase. Please allow 10-14 days for the refund to post to your account.
DO YOU HAVE ANY COUPON CODES OR DISCOUNTS AVAILABLE?
Sign up for our email list to stay in the loop!
WHAT WILL THE CHARGE LOOK LIKE ON MY CREDIT CARD STATEMENT?
Look for a charge by e11even, LLC (Madd Capp's corporate name) to appear on your credit card statement.
IS THERE SALES TAX WHEN PURCHASING A Madd Capp GAME?
Because Madd Capp is headquartered in Connecticut, we are required to collect sales tax from Connecticut billing addresses.
WHAT ARE Madd Capp's SHIPPING RATES?
FLAT RATE for orders up to $50:
$9.99, contiguous United States
$24.99, Alaska and Hawaii
FREE SHIPPING for all orders over $50
WHAT ARE Madd Capp's SHIPPING POLICIES?
We ship most orders within 24 to 48 hours of receipt from our warehouse in Frostburg, Maryland via UPS or USPS standard shipping. While we do not currently ship internationally, we have distributors who sell our puzzles and games throughout the world, including in Mexico, Canada, Australia, Japan, France, Israel, the United Kingdom, etc. For more information about international availability, please contact us at firstname.lastname@example.org.
HOW CAN I RETURN OR EXCHANGE A Madd Capp PRODUCT?
For more information on returns and replacements, please visit our Return Policy page.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
Call 1-855-2Go-Madd. We will pay for shipping to have the item returned and will replace the damaged product at no additional cost.
I'D LIKE TO BECOME A RETAILER FOR Madd Capp GAMES.
We'd love for you to join the maddness! Please contact us at email@example.com for more information.