FAQ

Order & Payment Information

Which payment options are available for purchasing a Madd Capp game?

We accept MC, Visa, AM EX, and Shopify.

Can I cancel my order?

No. Once the order has been placed online, we begin the shipping & billing process immediately. You can return your product and we will refund you for your purchase. Please allow 2-3 weeks for refund to arrive.

When will my credit card be charged?

Your credit card will be charged immediately after the online transaction.

What will the charge look like on my credit card statement?

Look for a charge by Madd Capp Games to appear on your credit card statement.

Is there sales tax when purchasing a Madd Capp game?

Yes, there is sales tax when purchasing a Madd Capp game.

Do you have any coupon codes or discounts available?

No, we do not have any coupon codes or discounts available at this time. Sign up for our email list to stay in the loop!

 

Shipping Information

What are Madd Capp's shipping policies?

We ship your order on the same day that the order is received. We use UPS and ship from our warehouse in Plainville, CT.

Can I change my shipping address after submitting my order?

No, you cannot change your shipping address after submitting your order. We process and ship your order immediately after it is placed online.

Do you ship internationally?

No. At this time, Madd Capp Games does not ship outside of the United States.

How long does it take for a game to ship?

Generally it will take 1-4 days in transit. This will depend upon where you live. We do not ship overseas or outside the 48 contiguous states.

My order hasn't arrived yet. Who do I contact to find out the status of my order?

Please contact us at 1-855-2Go-Madd. Please leave a detailed message and customer service will return the call within 24 hours.

My item arrived damaged. What do I do?

Call 1-855-2Go-Madd. We will pay for shipping to have item returned and will replace the damaged product at no additional cost.

How can I return or exchange a Madd Capp product?

For more information on returns and replacements, please visit our Return Policy page.

 

Logistics

I lost the instructions for my game. Where can I download and print a new set?

If you lost your instructions for your Madd Capp game, don't worry! Click here to download and print a new set for your game.

I lost a checker or a crown to my Madd Capp Checkers. What can I do?

Please send us your mailing address and we will be happy to forward you a new checker piece or crown for your game. Please allow 5-7 business days for your item to arrive. Click here to email us.

I have an idea for a new specialty game. Can I submit it?

We are always looking for new games to create! Please visit our Submit a Madd Idea page to send us your ideas.

I'd like to become a retailer for Madd Capp Games.

We'd love for you to join the maddness! Visit our Become a Retailer page for more information.

I am an educator and/or a PTA member. How do I partner with Madd Capp?

Madd Capp is always eager to partner with schools. Please visit our School Partnerships page for more information! You can also contact our customer service team at 1-855-2Go-Madd. One of our sales associates will be in touch to discuss the situation and opportunities with you!

 

Game Play

What is the "dice popper" used for in the game?

On every turn the player who's turn it is starts with popping the dice popper and moving according to how the roll of the dice has stopped. The player must start with the popper and play the dice that have been rolled.

Do I get to move my opponent's "king" if I roll his colored die?

NO. You are not allowed to MOVE your opponent's KING, however, you can jump his king if it is in a position to be jumped, and remove it from the board.

Can I move my playing piece backwards?

NO. The playing pieces only move forward on the diagonal until they reach the other side of the playing board. At that time, this playing piece is "crowned" and is now a "KING". This playing piece can move in either direction on the board and this piece can not be moved by your opponent. The KING can be jumped by your opponent, it just can not be moved by your opponent into a position to his or her advantage.

When I roll the dice in the popper, can I split my move or do I have to move all at once?

Yes, you can move in any sequence. For example, if you pop 2 of your opponent's color and one of your own, you can move your opponent, then yourself, and then your opponent's piece, for your three moves.