Refund and Return Policy
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
To initiate a return, call 1-855-2GO-MADD.
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
- If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call 1-855-2GO-MADD to initiate the return. In these cases, you may be compensated for the return shipping.